eCommerce B2C Santa Eulalia
Established in 1843, Santa Eulalia is the most prestigious multi-brand luxury store specializing in men’s and women’s fashion in Barcelona, and it has been recognized as one of the 30 best stores in the world.
Complete redesign and improvement of user experience
Increased performance after migrating to Magento 2
Expansion of the brand across different marketplaces
Import of catalog, prices, stock, shipments, customers, and export of orders, as well as the integration of its CRM to centralize and synchronize all information and transactional and commercial communications with the customer.
We developed an integration layer through API on Magento 2 to expand the brand across marketplaces. The connection with Miinto has enabled Santa Eulalia to quickly be present in 7 European markets.
We developed a complex, but customer- and experience-oriented checkout, combining purchases with home delivery, in-store pick-up and in-store pre-ordering services. And thanks to the integration of an exclusive service, customers can also have their purchases delivered to a selection of luxury hotels in Barcelona or they can pre-order any product and have it delivered to their home.
Santa Eulalia’s customers are offered the option to pick up their orders by car using an email and mobile communication system and without having to go into the store. With the help of a visit-by-appointment system, Santa Eulalia provides their customers with a custom tailoring service. By private access, their VIP customers can have access to exclusive products in advance.
Using Photoslurp, we integrated user-generated content related to the brand on Instagram, with the aim of boosting engagement and sales by an average of 15%. Oct8ne’s Live Chat service with co-viewing technology offers an outstanding real-time service for online customer support. Doofinder was chosen as the search engine due to the quality and relevance of its results and to all the possibilities for integration, personalization and search analytics it offers.
Front-end development to display featured products in different sizes on product lists, fully configurable from the back end at a category level and with the option of being sorted through a visual merchandiser.
- Synchronization of all information and transactional and commercial communications with the customer.
- Expansion of the brand across marketplaces.
- Simplification of the entire purchasing process.
- Improved the customer experience by designing a rather complex checkout.
- Automation of processes, saving time and effort in tasks.
- Offered outstanding real-time service for online customer support through Oct8ne.
- Migrated from Magento 1 to Magento Commerce 2.